Welcome to Lanka77

Delivery Policy

Lanka77.com aims to deliver all items within the time agreed upon at purchase, as mentioned on the product page.

What is the estimated delivery time?
In Colombo 1 -15 , we deliver within 24 hours. For out of Colombo, delivery time will be 2-5 business days exclude Poya days and Sundays. If you have selected store pickup shipping method in order process, you have to collect the order within 48 hours.

How soon will you ship out my order?
Upon confirmation of your order, our team will organize for your product to be dispatched by a courier within 24 working hours.

Is there any hidden costs?
(Taxes etc...)

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive.

Can I order a delivery to go to my place of work, or another address?
Yes, this is no problem. When ordering, please put in the delivery address you require and give us your billing address as well.

Can I track my order?
Most of our products are dispatched on the day of the order from our own warehouse (Mon-Sat, excludes Poya days and Sundays). We will send tracking number on your confirmation email. So you can trace the progress of your order by dialing our customer care phone number.

What happens if I’m not in when my order arrives?
All home delivery orders require a signature upon delivery. If there's no authorized person at the delivery address to sign for the parcel, the courier will leave a card stating when they called and who you need to contact to arrange another delivery. Please contact the number on the card to arrange a second delivery. You should arrange your 2nd delivery within 2days. Otherwise courier service will return your parcels to Sun Lanka office.  

Can I amend my delivery details?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

Delivery Charges
To get an accurate quote on the delivery charge; add all the required products to the cart. Then go to cart and select the nearest city from the drop down menu. Click “Get quote” and the page will show the exact delivery charge for your order.

This is due to delivery charges varying based on both distance and weight.

Contact our customer care team

Address

: No.452, Thimbirigasyaya Rd, Colombo 05.

Hotline

: +94 (0) 772 697777

Tel  

: +94 (0) 112 058565

Fax    

: +94 (0) 112 058565

E-mail    

[email protected]