Welcome to Lanka77

Frequently Asked Questions

About Lanka77.com

Q. How can I find out more about Lanka77.com?
A. You will find general information, production details from www.lanka77.com.
"About Us" section contains Lanka77.com History, products and services . "Delivery and shipping section contains Shipping Policy, Delivery Information, Return policy and terms and conditions. 'Customer Service' section contains Buying Guide, Privacy Policy and contact information.


Q. Why should I create a user profile at Lanka77.com?
A. When you create a user profile you can access more features
Access my account section
Manage Addresses
Manage wish lists
Access order history

Q. How do I create a profile at www.lanka77.com?
A.You can quickly create your own Lanka77.com profile by using user registration form. We recommend that you use your email address as your username, to make it easy to remember. Please make sure that your password is at least 6 characters and have considerable strength.


Q. I forgot my password / username - can you help me?
A. "Forgot password" link is available in the user registration page. Use this option and send us a request to issue a new password. we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.


Q. I received email related to promotion/ questioner. Is this a Lanka77.com initiative or is it fraudulent?
A. All Lanka77.com initiated promotion/questioner or any kind of customer involved action are prompted in the web site. Lanka77.com will provide required information/cautions you to read the fine print and legal disclaimer.


Q. Social media sites like Facebook , Instagram are offering gifts, promotions and accounts. Are those valid and initiated by Lanka77.com?
A. Unfortunately, there can be fake campaigns and Lanka77.com accounts available in social media sites. If we realize fake campaigns or accounts we will report those to minimize the effect. We truly apologize from our customers for the inconvenient they face due to the fake campaigns and accounts. We go not support those kind of actions.
Please follow our official social media pages via www.lanka77.com .


Q. Personal information's are requested by email. Is that valid request sent by Lanka77.com?
A. Lanka77.com never request your credit card number, credit card related information, Bank account information and passwords. If you receive email requesting confidential information, please be aware that this is not sent by Lanka77.com. Lanka77.com  will only request account information in response to your queries via email or phone, or when there are uncertainties about an order you have placed.
If you ever receive an email in which you are asked to give specific personal data via a link, do not reply to the email, do not click on the link and delete it immediately.
For questions about emails you can always call our customer service, phone: +94 11 2058565 or email [email protected]

Online Shop

Q. How to shop online?
A. Orders can be placed on our website. You need to provide valid shipping address and it is required to provide valid billing address.
You can add items to shopping cart. When you finished shopping, click on "Shopping cart" to start placing your order. Price, estimated tax and availability will be displayed. You may also edit your order at this time. When you happy the cart content and other charges click 'Checkout".
Automated email will be generated after placing the order. It contains all the charges, shipping and billing information you provided.

Q. How do I cancel or edit a placed order?
A. Contact Lanka77.com sales staff and get the support for cancelling or edit order.

Q. An item added to my shopping cart was suddenly sold out at checkout. How is this possible?
A. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping cart, but sold out once you reach the checkout.

Q. Can I reserve a items in store?
A. Currently, we are unable to reserve items over the phone or online. Best way is to visit the shop and visit the web site before buy. You can contact sales team and get more information.

Payments

Q. What happens in case of returns?
A. If you return any items the product value is refund to your credit card, by cash or bank deposit. this is depend on th payment method what you selected on the time of placing the order. we don not refund delivery chargers.

Q. When is the amount debited from my credit card?
A. Your credit card will be debited when we ship your package.

Q. Which credit cards are accepted?
A. Visa and MasterCard are accepted.

Q. Are my credit card details and personal information safe?
A. We don't collect your credit card information. You will be directly connecting the relevant bank.
Lanka77.com guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.

Q. How can I add a discount on my order?
A. If you received a discount code from Lanka77.com you can enter this code at the checkout page. Or else you can get a discount by spending the points what you earned in the previous purchases. 

Shipping

Q. Where do we ship?
A. We deliver product within Sri Lanka. If you're shipping destination not include the list please contact us.

Q. What are our different delivery options?
A. There are two delivery options available.
Store pickup
Deliver to local address

Q. How long does delivery take?
A. Shipping time depends on your destination. Colombo 1 - 15 area we deliver within 24 hours. for out of Colombo it takes 2 to 5 days.

Q. What are the shipping and handling costs?
A. Shipping and handling cost will be depends on weight, size and the destination. You can see the shipping cost at the checkout process. For more details, please see the "Delivery Policy".

 

Return and exchange

Q. How do I return an item purchased online?

A. You have 21 days to decide if the item is right for you.
Lanka77.com will refund any item(s), provided that the item(s) has not been damaged, soiled.To return or replace an item the customer invoice copy must be enclosed with all returns or replace.