Welcome to Lanka77

Return Policy

Thanks for shopping at Lanka77.com.
If you are not entirely satisfied with your purchase, we're here to help.

General Terms
All products sold by lanka77.com are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to lanka77.com.

Returns
You have 21 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. Returns can be made through either of these options:
Following information is needed with your item. 

  • Receipt or proof of purchase
  • Reason for return
  • If you wish to refund or replace your item

Sale items
Sale items can be refunded.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If customer returns the product with no major function failure within one month as requested by customer, lanka77 can refund cash to customer, however we have to deduct 20% of invoice value as depreciation of opening package, also deduct fixing charge and removing charge from refund value since we have to pay same to electrician and technician, and deduct 1.5% of invoice value as tax payment. If customer paid by credit card when purchasing product, We have to deduct another 3% of invoice value as bank credit card commission.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item to us, please mail it to the following address:
No 452,Thimbirigasyaya Rd, Colombo 05, Sri Lanka
You can also contact us if you have any questions.

Contact Us
If you have any questions on how to return your item to us, contact us.